Bilingual Customer Service Representative
CanadaFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- French, English
- Experience
- One (1) year
- Required Skills
- Microsoft ExcelCustomer serviceData entry
Requirements
- One (1) year of experience working in residential mortgage administration, financial services, or call centres.
- Bilingual (French/English) speaking.
- Unwavering professionalism and emotional intelligence.
- Exceptional organizational skills and attention to detail.
- Ability to manage multiple tasks and meet tight deadlines.
- A "see it through" mindset.
- Demonstrated proficiency in Microsoft Excel.
Responsibilities
- Cultivate positive relationships by providing clear, helpful, and professional support for every customer inquiry.
- Protect client confidentiality by diligently following identity verification steps and privacy guidelines.
- Learn and apply mortgage product knowledge to process account updates and transactions within team timelines.
- Maintain high standards of data integrity by recording comprehensive, professional notes within each customer file.
- Introduce customers to the benefits of our online portal, assisting with registration and basic troubleshooting.
- Contribute to team-wide success through reliable schedule adherence and seamless hand-offs to specialized departments.
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