Customer Support & Sales Specialist
New
A
AO NationCustomer Support
Live in BC, AB, SK, MB, ON, NL in CanadaFull-TimeMiddle
Salary60,000 - 95,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Problem SolvingCustomer serviceNegotiationLead Generation
Requirements
- Strong verbal and written communication skills
- Excellent customer service and interpersonal abilities
- Strong problem-solving and negotiation skills
- Comfortable using CRM software
- Proficient with email platforms and communication tools
- Ability to multitask and work in a fast-paced environment
- Self-motivated, goal-oriented, and reliable
- Positive attitude with a customer-first mindset
- Strong organizational and time-management skills
Responsibilities
- Respond promptly to customer inquiries via phone, email, and text
- Resolve customer concerns and complaints efficiently
- Identify customer needs and recommend suitable products or services
- Promote special offers and upgrades
- Generate leads and support sales initiatives
- Build positive relationships with customers
- Meet sales goals, conversion targets, and customer satisfaction metrics
- Maintain accurate customer records in CRM
- Collaborate with team members to improve CX and sales strategies
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