Assistant Manager - Account Management
New
Fully remote work setup within IndiaFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 4–12 years
- Required Skills
- Project ManagementBusiness DevelopmentNegotiationAccount ManagementStakeholder managementCRM
Requirements
- 4–12 years of experience in Account Management, Client Servicing, Brand Management, or Client Relationship Management.
- Proven ability to manage multiple accounts and projects simultaneously in fast-paced environments.
- Strong understanding of client lifecycle management and stakeholder engagement principles.
- Excellent verbal, written, and presentation skills with strong negotiation ability.
- Demonstrated experience working with cross-functional teams to deliver client-focused solutions.
- Strong problem-solving mindset with a proactive, solution-oriented approach.
- Commercial awareness with the ability to identify growth and revenue opportunities.
- Strong organizational skills with attention to detail and effective prioritization.
- Familiarity with CRM or project management tools is an added advantage.
- Bachelor’s degree in Business, Marketing, Communications, or related field (postgraduate qualification is a plus).
Responsibilities
- Serve as the primary point of contact for assigned clients, ensuring smooth communication, strong relationships, and high-quality service delivery across all engagements.
- Manage end-to-end account lifecycle including planning, execution, delivery, and post-delivery support.
- Build and maintain long-term relationships with key client stakeholders and decision-makers.
- Understand client business goals, brand positioning, and market challenges to provide tailored solutions.
- Coordinate with internal teams (creative, strategy, operations, product, and delivery) to ensure timely execution of projects.
- Monitor project timelines, budgets, deliverables, and quality standards while proactively managing risks and escalations.
- Identify upselling and cross-selling opportunities to support account growth and revenue expansion.
- Present performance reports, campaign updates, and strategic recommendations to clients.
- Track account metrics, client feedback, and service quality to improve satisfaction and retention.
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