Technical Customer Service Manager - Low Voltage Wire & Cable
New
Based in the United StatesFull-TimeManager
Salary100,000 - 115,000 USD per year
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Job Details
- Experience
- 5+ years
- Required Skills
- LeadershipSalesforceCRMCustomer support
Requirements
- 5+ years of experience leading teams in a fast-paced distribution or manufacturing environment.
- Strong understanding of distribution operations including order fulfillment, inventory management, and logistics.
- Experience in low voltage wire and cable distribution preferred.
- Proven leadership and hands-on problem-solving abilities.
- Proficiency with ERP and CRM systems.
- Salesforce experience is a plus.
- Strong analytical skills to interpret data and KPIs.
- Excellent communication and interpersonal skills.
- Strong organizational and prioritization abilities.
- Proactive mindset with decision-making capabilities.
Responsibilities
- Lead, coach, and develop a team of Customer Service / Support Representatives.
- Serve as the primary escalation point for complex customer issues.
- Oversee customer service operations related to order status, pricing accuracy, and logistics.
- Partner with sales and account management teams to support customer requests.
- Collaborate with supply chain, warehouse, and finance teams to ensure order fulfillment.
- Monitor customer orders to identify risks and resolve bottlenecks.
- Track and analyze key performance metrics.
- Identify and implement process improvements.
- Lead onboarding and training of team members.
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