Coordinator I, Help Desk
New
Remote work opportunity within the United StatesFull-TimeEntry
Salary50,000 - 66,974 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 1+ years
- Required Skills
- Microsoft ExcelProblem SolvingCustomer serviceData entry
Requirements
- 1+ years of experience in customer service, administrative support, or business-to-business support roles, ideally within a regulated or structured environment.
- Associate degree or equivalent combination of education and professional experience.
- Strong written and verbal communication skills with the ability to build rapport and communicate clearly in client interactions.
- High attention to detail with a strong focus on accuracy, compliance, and quality output.
- Proficiency in Microsoft Word and Excel, along with the ability to navigate databases and internal systems effectively.
- Ability to manage multiple tasks in a fast-paced, time-sensitive environment while maintaining organization and prioritization.
- Strong problem-solving mindset with the ability to adapt responses within defined policies and procedures.
Responsibilities
- Provide responsive support to clients by handling inquiries via phone and ticketing systems, ensuring accurate identification, troubleshooting, and timely resolution of routine issues.
- Perform high-accuracy data entry and administrative processing of time-sensitive documentation while adhering to strict internal guidelines and compliance requirements.
- Manage system-based assignments and account updates, ensuring records are complete, consistent, and properly maintained within internal platforms.
- Follow up with clients within established timelines to ensure resolution satisfaction and maintain strong service continuity.
- Collaborate with cross-functional teams to escalate issues when necessary and support effective end-to-end resolution of client requests.
- Maintain flexibility in handling shifting priorities while meeting productivity, quality, and service-level expectations.
View Full Description & ApplyYou'll be redirected to the employer's site
