Senior Customer Success Manager
New
Remote, USAFull-TimeSenior
Salary130,000 - 170,000 USD per year
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Job Details
- Required Skills
- Account ManagementStakeholder managementCustomer Success
Requirements
- Executive Presence: Proven ability to command trust with senior stakeholders and lead high-stakes conversations
- Value-Oriented: Track record of connecting product usage to business outcomes, driving retention and expansion
- Proven track record of owning a B2B SaaS portfolio
- Enjoys operating in an AI-enabled environment, adapting to evolving tools and processes
- Familiarity with ERP, time tracking, workforce management, or similar back-office software is a plus
- Demonstrated success driving customer expansion through upsell, cross-sell, or adoption-led growth motions
Responsibilities
- Own a portfolio of top tier accounts, accountable for retention (GRR) and growth (NRR)
- Articulate business value clearly, connecting product usage to outcomes that matter to senior stakeholders
- Build and maintain forward-looking account strategies, identifying risks and expansion opportunities early
- Develop sufficient product knowledge to be credible with customers, leveraging internal resources for depth when needed
- Use AI-generated signals to prioritize high-impact work and operate effectively within evolving workflows
- Ability to travel approximately 20% of the time for customer meetings, team gatherings, and company events
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