Senior Customer Success Manager
New
H
HealthJoyHealthcare SaaS
HealthJoy is a remote-first employer.Full-TimeSenior
Salary115,000 - 130,000 USD per year
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Job Details
- Experience
- 7+ years
- Required Skills
- Account ManagementClient relationship managementCustomer SuccessSaaSLooker
Requirements
- Benefits experience required.
- 7+ years of customer-facing account leadership or related experience.
- Demonstrated success managing customer retention and account growth.
- Experience negotiating contracts independently.
- Strategic, results-oriented approach working with all levels including C-Suite.
- Exceptional executive presence and communication skills.
- Highly collaborative and influential across internal teams.
- Ability to travel 15-20% of the time, including quarterly trips to Chicago.
Responsibilities
- Independently lead a mid-market book of business of approximately 40 logos.
- Own key customer outcomes including product adoption, utilization, and net dollar retention.
- Build consultative relationships with customer champions and buyers.
- Advise customers on benefit strategy optimization and product best practices.
- Identify upsell and expansion opportunities and partner with Product Solution Consultants.
- Lead the expansion sales and renewal process for designated accounts.
- Conduct customer business reviews highlighting value proposition and ROI.
- Mentor junior team members and develop internal training tools.
- Contribute to team process improvements and cross-functional initiatives.
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