Customer Success Manager
New
S
SparkPlugSaaS / Retail Tech
The position is entirely remoteFull-TimeMiddle
Salary70,000 - 100,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 2-5 years
- Required Skills
- Relationship buildingAccount ManagementCustomer SuccessSaaSHubSpot
Requirements
- Minimum of 2-5 years of professional experience in SaaS customer success
- Excellent written and oral communication skills
- Strong attention to detail
- Tenacity and willingness to pursue hard goals
- Flexibility and creativity to circumvent obstacles
- Tech-savvy and proficient in communication, collaboration, and task management tools
- Understanding of sales strategy, relationship building, and pipeline processes
Responsibilities
- Driving expansion and adoption of our software and services
- Managing the onboarding process for each new customer
- Assisting the sales team in driving and managing referrals
- Reviewing the customer journey and taking a consultative approach to help clients overcome issues
- Providing critical insights to the product team
- Maintaining customer health and introducing new features
- Educating champions on product value
- Working cross-functionally with product, sales, and support teams
- Achieving and exceeding quarterly onboarding goals
- Upselling existing accounts to more premium tiers
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