- Driving expansion and adoption of our software and services
- Managing the onboarding process for each new customer
- Assisting the sales team in driving and managing referrals
- Reviewing the customer journey and taking a consultative approach to help clients overcome issues
- Providing critical insights to the product team
- Maintaining customer health and introducing new features
- Educating champions on product value
- Working cross-functionally with product, sales, and support teams
- Achieving and exceeding quarterly onboarding goals
- Upselling existing accounts to more premium tiers
Relationship buildingAccount ManagementCustomer Success+2 more