Senior Product Manager, Customer Insights
New
Based in the United StatesFull-TimeSenior
Salary160,000 - 215,000 USD per year
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Job Details
- Experience
- 4+ years of product management experience
- Required Skills
- Artificial IntelligenceBusiness IntelligenceProduct ManagementStakeholder managementData modeling
Requirements
- 4+ years of product management experience, including at least 2 years building analytics, reporting, business intelligence, or data-driven products for administrative or business users.
- Strong expertise in data products, including experience with data modeling, instrumentation strategies, metrics design, data pipelines, and analytical frameworks.
- Demonstrated ability to work effectively with engineering and data teams while balancing technical considerations such as aggregation, data freshness, granularity, and scalability.
- Experience developing or contributing to AI-enabled products, with a strong understanding of emerging trends in AI-native user experiences and intelligent analytics.
- Proven success translating complex business needs into intuitive and impactful product experiences.
- Experience partnering with customer-facing teams to support customer engagement, retention, and growth initiatives.
- Exceptional communication, stakeholder management, and cross-functional collaboration skills.
- Ability to thrive in fast-paced environments and navigate ambiguity with confidence.
Responsibilities
- Own the Customer Insights product area end-to-end, including strategy, roadmap development, prioritization, and execution across data foundations and customer-facing experiences.
- Define and evolve the underlying usage data architecture, ensuring data quality, scalability, and alignment with business metrics that support customer retention, growth, and value measurement.
- Design and enhance reporting, analytics, dashboards, audit logs, and API experiences that deliver actionable insights to enterprise administrators, executives, and internal teams.
- Drive the vision and implementation of AI-powered insights capabilities, including natural language interactions, proactive analytics, and intelligent workflows.
- Collaborate closely with Sales and Customer Success teams to translate product insights into compelling customer narratives that support renewals and expansion opportunities.
- Engage directly with enterprise stakeholders to understand needs, validate priorities, and ensure solutions meet governance, compliance, and operational requirements.
- Partner with adjacent product teams to create seamless experiences across administration, identity management, security, and compliance domains.
- Transform complex and ambiguous business questions into scalable, user-centric product solutions.
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