Technical Support Consultant
New
S
SupportYourAppCustomer Support
Cape Town, Western Cape, South Africa. Federal District, Brazil. Buenos Aires, Buenos Aires, Argentina. Bogotá, Bogota, Colombia. Quito, Pichincha, Ecuador. Mexico City, MexicoContractMiddle
Salary not disclosed
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Job Details
- Languages
- English (at least C1)
- Experience
- At least 1 year of experience in customer and technical support
- Required Skills
- Analytical SkillsResearch skillsTechnical supportCRMCustomer support
Requirements
- Excellent English skills (at least C1 for both spoken and written)
- At least 1 year of experience in customer and technical support
- Ability to learn and follow precise procedures
- Strong analytical thinking and research skills
- Positive, proactive and responsible attitude
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 45 Mbps–download and 20 Mbps–upload)
Responsibilities
- Deliver outstanding customer and technical support via emails
- Escalating complex cases to the internal team
- Assisting customers with inquiries regarding device operating system, billing, refunds, cancellations, policy questions
- Handling L1 support inquiries and escalation if needed to the internal T2 team
- Keep up with evolving tools and technology
- Handle sensitive customer data with care and security
- Apply the latest and greatest customer happiness practices
- Maintain deep understanding of client solutions and meet KPI
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