Manager, Technical Support
New
R
RELEX SolutionsSoftware
Even when this role is mostly possible remote, please note that you need to be located in the UK.Full-TimeManager
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Required Skills
- People ManagementCommunication SkillsMicrosoft ExcelTime ManagementTechnical support
Requirements
- Proven work experience as a team lead or supervisor
- Empathy and a thirst for people management
- In-depth knowledge of performance metrics
- Good PC skills, especially MS Excel
- Excellent communication and leadership skills
- Organizational and time-management skills
- Decision-making skills
Responsibilities
- Create an inspiring team environment with an open communication culture
- Oversee day-to-day operation
- Set clear team goals
- Prioritising tickets, delegating tasks and setting deadlines
- Monitor team performance on hitting SLAs and report on metrics
- Motivate team members
- Discover training needs and provide planning
- Listen to team members’ feedback and resolve any issues or conflicts
- Recognize high performance and reward accomplishments
- Work with key stakeholders to deliver targets and goals
View Full Description & ApplyYou'll be redirected to the employer's site
