- Manage the Technical Solutions/Customer Delivery team, including workload distribution, planning, and performance management.
- Implement operational and cultural changes to streamline customer integration and project delivery.
- Oversee end-to-end client delivery and provide synthetic reporting on project health to leadership.
- Manage implementation projects for select complex accounts to support delivery and maintain hands-on product knowledge.
- Analyze ETRM, ERP, and CRM systems to design robust data integration pipelines for the SaaS platform.
- Identify opportunities for upselling or new platform capabilities in collaboration with Product and Commercial teams.
- Contribute to cross-functional product development projects.
Project ManagementPythonBusiness Analysis+5 more