Customer Success Associate
New
G
Granular EnergyEnergy SaaS
Europe; We hire people living in mainland Western and Central-West Europe (e.g. France, Germany, the Netherlands, Belgium, northern Spain or mainland UK)Full-TimeJunior
Salary not disclosed
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Job Details
- Languages
- Fluent English
- Experience
- 2 to 4 years' experience in a B2B or enterprise customer-facing role
- Required Skills
- Data AnalysisMicrosoft ExcelCustomer SuccessHubSpotNotionAccount Management
Requirements
- Have 2–4 years' experience in a B2B or enterprise customer-facing role, such as customer success, account management, sales or consulting.
- Have experience in the energy sector, such as at a utility, energy supplier, trading house, energy consultancy or energy software company.
- Be comfortable with how energy suppliers work.
- Be fluent in English.
- Be comfortable analysing data in Excel, including XLOOKUP and pivot tables, or similar tools.
- Be highly organised, with strong prioritisation and follow-through across multiple timelines and stakeholders.
- Bring strong communication skills and empathy for navigating difficult conversations.
Responsibilities
- Act as the primary contact for assigned accounts and handle day-to-day requests.
- Provide first-level support for platform usage, data and API questions, escalating issues when needed.
- Contribute to Knowledge Base articles, FAQs, onboarding guides and product training.
- Keep account records and health information up to date in HubSpot and Notion, and flag risks early.
- Prepare QBRs that show the value customers get from the platform.
- Coordinate with Technical Solutions, Product and Sales, and bring customer feedback into roadmap discussions.
- Support renewals and identify upsell opportunities with the Commercial team.
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