Head of Collections and Recovery Operations
New
B
BondoraFinancial Technology
Across EuropeFull-TimeManager
Salary not disclosed
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Job Details
- Required Skills
- Data AnalysisStakeholder management
Requirements
- Strong experience in collections and recovery within consumer lending, fintech, or financial services.
- Proven track record of managing multi-market operations and scaling operational functions.
- Deep understanding of delinquency dynamics, recovery drivers, and treatment strategies.
- Experience working in centralised or hub-and-spoke operating models.
- Strong analytical mindset with the ability to translate data into actionable strategies.
- Solid understanding of credit risk, portfolio performance, and financial impact of recovery outcomes.
- Experience managing external partners such as debt collection agencies and legal providers.
- Strong leadership and stakeholder management skills in a matrix organisation.
Responsibilities
- Design and standardise operational workflows for early, mid, and late-stage collections and recovery.
- Lead and develop Collections & Recovery Managers in a matrix structure.
- Define and oversee external recovery strategies, including legal processes and third-party debt collection agencies.
- Own performance frameworks, including recovery rates, cure rates, roll rates, cost-to-collect, and time-to-collect.
- Drive continuous optimisation of collections efficiency, reducing manual work and improving scalability.
- Ensure consistent reporting, performance transparency, and governance across all markets.
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