Loan Processor / Client Support
New
D
D2BMortgage Broking
Philippines, Australian business hoursFull-TimeMiddle
Salary65,000 - 80,000 PHP per month
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Experience
- Minimum 2 years' experience in Australian mortgage broking support, loan processing, or mortgage administration
- Required Skills
- Customer serviceDocumentationCompliance
Requirements
- Minimum 2 years' experience in Australian mortgage broking support, loan processing, or mortgage administration
- Strong end-to-end loan processing experience
- Previous experience using Finsure CRM
- Solid understanding of Australian home loan products, lending processes, and documentation requirements
- Experience managing multiple loan applications concurrently
- Familiarity with Australian mortgage compliance standards and lender requirements
- Excellent written and verbal English communication skills
- Ability to work independently with minimal supervision
- Professional, reliable, and responsive during Australian business hours
Responsibilities
- Manage loan applications from enquiry through to settlement
- Collect and follow up on outstanding client documents and supporting information
- Prepare and manage loan submissions using Finsure CRM
- Process applications with lenders and mortgage managers
- Maintain accurate file notes, application records, and workflow tracking
- Liaise with clients, lenders, solicitors, and third parties via phone and email
- Coordinate closely with brokers to ensure applications progress efficiently
- Monitor application milestones and proactively follow up outstanding requirements
- Ensure all documentation meets lender, aggregator, and compliance requirements
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