Calling Agent – Client Engagement & Feedback
New
United States, US Time ZonePart-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- Microsoft ExcelData entry
Requirements
- 3+ years of experience in appointment setting, client communications, or survey-based roles.
- Strong verbal and written communication skills.
- Excellent phone etiquette and a confident, friendly speaking tone.
- Exceptional listening and documentation skills.
- Proficiency with Excel and managing large volumes of client data.
- Highly organized, detail-oriented, and results-driven.
- Experience working in US time zones preferred.
Responsibilities
- Conduct client surveys via phone to gather feedback aligned with business goals.
- Develop a solid understanding of the client’s offerings to conduct informed conversations.
- Accurately document client responses and feedback with high attention to detail.
- Use Excel to maintain, organize, and update call records and survey data.
- Maintain professional, clear, and warm communication with excellent listening skills.
- Record all client interactions, outcomes, and notes.
- Schedule follow-up surveys or clarifications as needed.
- Share insights from client conversations to improve the client experience.
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