Client Service Center Agent
Candidates must reside and work within the United States.Full-TimeEntry
Salary not disclosed
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Job Details
- Required Skills
- Microsoft ExcelProblem SolvingCustomer serviceTime ManagementDocumentation
Requirements
- Customer service experience required
- High school diploma or equivalent required; college coursework or an associate degree is a plus
- Strong communication and interpersonal skills
- Excellent customer service, listening, and problem-solving skills
- Highly detail-oriented with strong organizational skills
- Ability to multitask in a fast-paced environment
- Quick learner with the ability to absorb, apply, and communicate new information and processes
- Basic computer skills and keyboard proficiency
- Team-oriented mindset
- Intermediate proficiency in Excel, Word, and Outlook
Responsibilities
- Respond to phone, voice, and electronic inquiries with professionalism and urgency
- Route calls to the appropriate team members when needed
- Identify, document, research, and resolve customer issues using the call tracking system
- Follow up on inquiries to ensure complete resolution
- Manage open cases and keep them moving toward timely closure
- Spot and share trends in customer inquiries
- Recommend improvements to enhance the customer experience
- Create and maintain helpful resources (e.g., documentation, FAQs)
- Escalate complex or unresolved issues to the right teams
- Support additional tasks as needed
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