Customer Success Associate
New
United StatesFull-TimeEntry
Salary not disclosed
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Job Details
- Experience
- 1-2 years
- Required Skills
- Project ManagementSalesforceTableauAccount ManagementCustomer Success
Requirements
- 1-2 years of experience in a B2B SaaS environment
- Track record of meeting or exceeding performance and retention goals
- Ability to interact and collaborate with stakeholders at the champion and decision-making level
- Excellent interpersonal and communication skills
- Experience with Salesforce
- Project management experience is a plus
- Martech industry experience is a plus
Responsibilities
- Provide industry and platform expertise to help customers derive insights
- Advise customers on best practices to drive platform value and ROI
- Partner with Account Managers to secure renewals and expansions
- Build relationships with key customer stakeholders
- Develop customized success plans for customer outcomes
- Manage new account onboarding
- Lead online webinars, consultations, and demos
- Leverage data to develop communication strategies
- Monitor customer health using tools like PlanHat, Salesforce, and Tableau
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