Customer Success Manager
New
A
Auvik NetworksNetwork Management
Home-based: CanadaFull-TimeManager
Salary76,500 - 99,500 CAD per year OTE
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Job Details
- Required Skills
- Data AnalysisSalesforceAccount ManagementChange ManagementCustomer SuccessSaaS
Requirements
- Experience owning a book of business in a SaaS environment, with a track record of retention, value realization, and footprint expansion
- Strong ability to build strategic adoption and success plans aligned to customer goals
- Comfort discussing business outcomes, ROI, and operational impact
- Strong conceptual thinking and the ability to learn quickly
- Excellent organizational skills and a self-starter mentality
- A friendly, positive, and consultative communication style
- Solid analytical and problem-solving skills
- Calm, thoughtful execution
Responsibilities
- Own and manage a portfolio of customer accounts, maintaining a deep understanding of each customer’s goals, deployment, risks, and opportunities
- Help customers understand, articulate, and demonstrate the business value of Auvik within their organizations
- Serve as a customer advocate, connecting customers to the appropriate internal resources and ensuring follow-through across teams
- Deepen customer relationships by driving successful outcomes, mitigating risk, and expanding Auvik adoption across teams, sites, or use cases
- Partner with customers to build and evolve adoption plans, incorporating Auvik into their operational workflows and service offerings
- Identify opportunities to grow customer spend through increased adoption, expanded footprint, or additional products, always grounded in customer value
- Collaborate with internal teams to meet retention and growth targets across your book of business
- Design and deliver programs that ensure customers are fully leveraging existing features and are aware of new capabilities and product enhancements
- Support customers through change management, from initial rollout through mature IT operations
- Capture and document customer feedback and product suggestions, partnering with Product and Engineering to influence future improvements
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