Back-office Social Media Specialist
S
SupportYourAppCustomer Support
Rabat, Rabat-Salé-Kénitra, Morocco. Casablanca, Casablanca-Settat, Morocco. Tunis, Tunis Governorate, Tunisia. Kairouan, Kairouan Governorate, Tunisia. Hammamet, Nabeul Governorate, Tunisia. Cape Town, Western Cape, South Africa, 10 AM–6 PM GMT+3ContractMiddle
Salary not disclosed
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Job Details
- Languages
- German and English (C1 level)
- Required Skills
- Project CoordinationAnalytical SkillsResearch skills
Requirements
- Excellent German and English language skills (at least C1 level)
- Strong analytical thinking and research skills
- Proven ability to deliver tasks reliably and on schedule
- Positive, proactive and responsible attitude
- Personal computer with at least 8Gb of RAM
- Stable internet connection (minimum 50 Mbps download and 40 Mbps upload)
Responsibilities
- Coordinate projects and provide day-to-day operational support across campaigns
- Manage creative briefings and coordinate timelines with our agency
- Upload and manage creative assets in Meta
- Follow internal procedures and SOPs
- Collaborate with internal teams to ensure efficient issue resolution
- Handle sensitive customer data with care and security
- Apply the latest and greatest customer happiness practices
- Maintain deep understanding of client solutions and meet KPI
- Communicate with developers and cross-functional specialists
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