Virtual Assistant: Customer Support
New
V
VA DeskCustomer Support
QC, PH, North America (varies by client)Full-TimeMiddle
Salary45,000 PHP per month
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Job Details
- Required Skills
- Microsoft OfficeCRMCustomer supportGoogle WorkspaceSlackZendesk
Requirements
- Proven experience in customer support or client-facing communication roles
- Strong written communication skills with attention to tone and clarity
- Ability to handle customer issues calmly and professionally
- Experience with support or ticketing systems
- Strong problem-solving and multitasking abilities
- Comfortable working in a fast-paced, remote environment
- Proficiency with Google Workspace or Microsoft Office
Responsibilities
- Respond to customer inquiries via email, chat, or messaging platforms
- Provide accurate, timely, and professional responses based on client guidelines
- Manage customer support tickets using platforms such as Zendesk, Freshdesk, or similar systems
- Ensure all customer interactions are properly documented
- Troubleshoot common customer issues based on provided processes
- Maintain a professional and brand-aligned tone in all communications
- Support documentation updates for FAQs or internal knowledge bases
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