Customer Success Lead - APAC
New
This role is remote-first within Singapore or Australia.Full-TimeLead
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 10+ years of experience in Customer Success or post-sales roles; 8+ years of direct people leadership experience
- Required Skills
- Data AnalysisSalesforceAccount ManagementCustomer SuccessSaaS
Requirements
- 10+ years of experience in Customer Success or post-sales roles within SaaS
- Deep understanding and experience successfully managing customer relationships within the APAC region
- Demonstrated technical acumen with the ability to upskill and enable the team
- 8+ years of direct people leadership experience
- Strong player-coach mindset
- Demonstrated success in exceeding renewal, expansion, and NRR goals
- Expertise in CS methodologies and best practices
- Strong analytical and operational skills
- Strong builder mindset
- Fluent in English
Responsibilities
- Lead, coach, and develop a high-performing CS team, owning team and regional NRR performance, customer retention, and expansion goals.
- Act as a player-coach: directly manage priority accounts, join key customer conversations, and model best-in-class success practices.
- Lead by example in complex post-sales and renewal cycles, unblocking issues, driving adoption, and identifying expansion opportunities.
- Set strategic direction for the team, aligning customer success initiatives with company goals and market trends.
- Monitor and optimize delivery quality across all accounts, ensuring consistency, excellence, and predictability in customer outcomes.
- Design and implement repeatable playbooks for renewals, upsells, and adoption; automate workflows and tools to scale team impact.
- Build and maintain executive-level relationships across priority accounts, serving as a strategic advisor.
- Represent the voice of the customer in leadership discussions, influencing roadmap, operations, and revenue strategies.
- Partner with APAC GTM & cross functional leadership to align organizational objectives.
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