Director of Customer Success, APAC
New
S
SeeqEnterprise Software, Manufacturing
Candidate should be located in Malaysia or SingaporeFull-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 7-10 years of people management experience; 10 years experience in Enterprise Software
- Required Skills
- Data AnalysisPeople ManagementStakeholder management
Requirements
- 7-10 years of people management experience
- Minimum of 10 years experience working in Enterprise Software
- Understanding of Enterprise SaaS business motions and customer lifecycle
- Proven customer management skills with enterprise customers
- Experience in process manufacturing industries: O&G, Chemicals, Pharma, Power, MMM
- Able to work in fast paced scale up environment
- Ability to develop working relationships at all levels of management
- Bachelor’s degree, MBA or equivalent experience preferred
Responsibilities
- Develop and execute customer success strategies that align with the Seeq’s goals and customer objectives.
- Build and maintain strong relationships with key Seeq customers, serving as their trusted advisor and strategic partner.
- Manage the business to key KPI: Gross Retention (GRR), NRR, and Expansions Targets
- Lead and manage a team of customer success managers and analytics engineers, providing guidance, support, and fostering a collaborative team culture.
- Recruit and develop new team members
- Analyze customer performance data, identify trends, and make data-driven recommendations for campaign optimization and improvement.
- Continuously evaluate and optimize customer success processes to enhance efficiency and effectiveness.
- Communicate complex ideas, strategies, and data effectively to internal teams and external customers through presentations and business reviews.
- Resolve conflicts, challenges, and customer escalations effectively and efficiently
- Foster collaboration and cross-functional alignment with other teams such as sales, marketing, Analytical Engineering, and operations
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