Customer Onboarding Manager
New
United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- Minimum 5 years experience
- Required Skills
- Google AnalyticsRESTful APIsCRM
Requirements
- Minimum 5 years experience in SaaS project management and client onboarding
- Strong written and verbal communication skills; business fluency in English
- Strong time and task management skills
- Strong at communication with internal & external stakeholders
- Understanding of Google Tag Manager, Google Product Feed, and Google Analytics
- Understanding of webhooks and API
- Exposure to and understanding of AI driven product recommendation tools and algorithms
- Experience with other CRM, ERP / Marketing Automation platforms
Responsibilities
- Project manage customer onboardings to successful outcomes.
- Collaborate with internal technical resources to train customers.
- Establish credible relationships with customer stakeholders.
- Help drive early adoption and set KPIs for ROI.
- Advocate customer business use-cases to product development.
- Ensure successful transitions to the Customer Success Manager team.
- Design and improve onboarding processes and materials.
- Coordinate with client agencies and third parties.
- Facilitate user-enablement training and workshops.
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