Account Representative
New
T
TJM LabsPharmacy Automation
EgyptContractMiddle
Salary not disclosed
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Job Details
- Experience
- 1–3 years
- Required Skills
- Data AnalysisAccount ManagementCustomer Success
Requirements
- 1–3 years in account representation, customer success, or pharmacy operations.
- Excellent verbal and written communication.
- Strong, friendly communication style that builds trust quickly and diffuses tension.
- Solid project-tracking habits.
- Data-driven mindset.
- Experience inside a pharmacy environment (preferred).
- Experience with AI in healthcare (nice to have).
Responsibilities
- Check in regularly with maintenance-phase clients (call, email, slack) to review performance metrics, gather feedback, and keep relationships warm.
- Respond fast to questions or hiccups, triaging with project managers and engineers until the client confirms the fix works.
- Track everything and maintain clear account notes.
- Translate pharmacy pain points into clear tickets or enhancement requests the dev team can act on.
- Analyze usage and performance data to recommend optimizations that increase bot accuracy and client ROI.
- Coordinate monthly maintenance reviews with clients highlighting wins, upcoming roadmap items and additional automation opportunities.
- Advocate for the client inside TJM Labs while balancing scope, effort and timelines for the operations team.
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