Intern, Customer Support and Customer Success
New
Fully remote from any US locationInternshipEntry
Salary25 USD per hour
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Job Details
- Required Skills
- AWSPythonSQLMicrosoft Power BITableauAzurePostgres
Requirements
- Proficient in SQL.
- Experience with BI tools (AWS Quicksight, Microsoft Power BI, Tableau).
- Experience with Python or other programming languages.
- Experience with cloud-hosted applications (AWS or Azure).
- Experience with version control and functional testing.
- Experience with databases (SQL Server, Postgres, Oracle).
- Experience creating technical documentation.
- Pursuing a BA/BS degree in Computer Science or a related field.
- Strong analytical and problem-solving skills.
- Attention to detail and strong communication skills.
Responsibilities
- Work with Customer Support, Product Management, and Customer Success teams to understand products and processes.
- Provide technical support and manage incidents via the internal management system.
- Enhance incident intake, tracking, reporting, and knowledge capture workflows.
- Participate in testing and process improvement for service workflows and internal tools.
- Experiment with AI and automation tools to improve team productivity and reporting.
- Support account management activities including material preparation and customer engagement tracking.
- Participate in customer success planning, account reviews, and cross-functional coordination.
- Gather end-user requirements for data pipelines and reporting.
- Analyze source system data to identify and resolve data quality issues.
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