Senior Customer Success Engineer
New
United StatesFull-TimeSenior
Salary220,000 - 240,000 USD per year total compensation
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Job Details
- Experience
- 12 years
- Required Skills
- Project ManagementPythonSQLRESTful APIs
Requirements
- Associates degree or equivalent experience; Bachelor’s degree in Computer Science preferred.
- 12 years experience in project management.
- 3+ years of hands-on experience with data technologies and cloud technologies (databases, cloud infrastructure, IAM).
- Proficiency in SQL and scripting languages (e.g., Python).
- Familiarity with APIs and web services.
- Demonstrated expertise in DLP, Data Privacy/Protection, DSPM/CSPM, SIEM, or vulnerability management.
- Prior experience in a technical customer-facing role in a software company.
- Proven track record of owning customer relationships (onboarding, renewal, expansion).
- Excellent interpersonal, verbal, and written communication skills.
- Ability to lead executive meetings and technical workshops.
Responsibilities
- Serve as the primary technical expert on the Cyera Platform.
- Drive customer adoption through effective onboarding and training.
- Design and deliver customized use cases aligned with customer goals.
- Resolve obstacles and technical issues to ensure smooth operation.
- Advocate for customer feedback to influence product roadmap.
- Conduct Quarterly Business Reviews to evaluate progress.
- Collaborate with customers to develop joint success plans.
- Mentor team members and participate in the interview process.
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