Student Success Manager
New
P
peopleworthDigital Education
Sydney, New South Wales, Australia. Melbourne, Victoria, Australia. Brisbane, Queensland, Australia. Queensland, Australia. Newcastle, New South Wales, Australia. Canberra, Australian Capital Territory, Australia, multiple time zonesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- Minimum of 3 years’ experience
- Required Skills
- CoachingReportingCustomer Success
Requirements
- Relevant Bachelor’s degree or equivalent experience
- Minimum of 3 years’ experience in student support, customer success, or learner engagement within education or training environments
- Demonstrated ability to build rapport and communicate effectively with diverse learner groups
- Strong organisational and administrative skills, with attention to detail
- Experience facilitating online sessions or coaching learners (preferred)
- Familiarity with digital education platforms and online learning environments
- Empathetic, proactive, and able to handle sensitive information with professionalism
- A strong sense of accountability and ownership of learner outcomes
Responsibilities
- Act as the primary point of contact for learners from onboarding through course completion
- Conduct 1:1 and group learner support sessions across multiple time zones
- Guide learners in structuring study plans and managing progress toward completion
- Identify and address learning or engagement challenges early, offering practical solutions
- Maintain clear and responsive communication via email, chat, and video calls
- Collaborate with facilitators, mentors, and career coaches to ensure learner goals are met
- Monitor learner performance and engagement using tracking tools and reports
- Collect and analyse learner feedback to recommend process improvements
- Provide alumni support and foster a sense of community among past participants
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