Lead SQL Engineer
New
T
Triple WhaleEcommerce SaaS
Remote- USFull-TimeLead
Salary145,000 - 175,000 USD per year
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Job Details
- Experience
- 6+ years
- Required Skills
- SQLBusiness IntelligenceJiraClickhouseStakeholder managementData analyticsBigQuery
Requirements
- 6+ years of experience writing and shipping production SQL at scale.
- Strong experience with BigQuery and/or ClickHouse.
- 2+ years of experience managing data engineers, analysts, BI engineers, or a customer-facing technical delivery team.
- Experience running or improving a request-driven service model.
- Strong customer presence with ability to lead calls with stakeholders.
- Hands-on familiarity with the modern e-commerce data stack (Shopify, Meta, Google, TikTok, Klaviyo).
- Strong systems thinking and ability to design scalable workflows.
- Comfort working in Jira, Slack, and HubSpot.
- Excellent written communication skills.
- Strong ownership mindset.
Responsibilities
- Lead, coach, and develop a distributed team of SQL engineers across the US and Eastern Europe.
- Own the end-to-end service model for custom analytics requests, including intake, scoping, Jira execution, QA, customer review, feedback loops, and SLAs.
- Serve as a customer-facing technical leader, joining calls to scope complex requests, present dashboards, explain data logic, and translate business questions into clear SQL deliverables.
- Set the standard for delivery quality, ensuring dashboards and queries are accurate, well-documented, and QA’d.
- Improve the systems and processes that support the team, including ticket routing, request categorisation, capacity planning, documentation, and reporting.
- Build a more thoughtful taxonomy of customer requests by product surface, segment, complexity, and use case.
- Partner with Customer Success, Solutions Architecture, Implementation, Sales, Product, and Engineering.
- Help identify which requests should be solved through self-serve product functionality.
- Continue the team’s partnership with Product and Engineering on internal platform work.
- Balance customer-facing delivery with internal technical priorities.
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