340B Senior Manager, Implementation & Onboarding
New
P
Pharmacy Data Management, Inc.Pharmacy Benefit Administration
Fully remote opportunityFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 7+ years in implementation, onboarding, project management, or client-facing roles in healthcare or pharmacy services; 3+ years of leadership experience
- Required Skills
- Project Management
Requirements
- Bachelor’s degree or equivalent combination of education and relevant healthcare experience.
- 7+ years in implementation, onboarding, project management, or client-facing roles in healthcare or pharmacy services.
- 3+ years of leadership experience managing teams and delivery outcomes.
- Strong understanding of 340B program setup and operational requirements.
- Proven experience managing complex implementations or onboarding projects.
- 340B ACE certification preferred.
Responsibilities
- Lead, coach, and develop a team of Implementation Managers and Coordinators, driving performance, accountability, and professional growth.
- Oversee the full lifecycle of client onboarding, ensuring implementations are delivered on time, within scope, and aligned with client expectations.
- Establish, monitor, and drive performance against key metrics, including timelines, quality, and client onboarding experience.
- Ensure consistent execution of implementation methodologies, workflows, and best practices, while identifying and addressing gaps to improve scalability and efficiency.
- Manage implementation risks, dependencies, and escalations, ensuring timely resolution and minimal impact to client onboarding.
- Maintain visibility into the implementation pipeline and resource planning to support effective delivery.
- Partner cross-functionally with Product, Operations, and Training to align on priorities, ensure readiness, and drive continuous improvement in onboarding processes.
- Translate onboarding challenges and client feedback into actionable insights to support product enhancements and rollout of new features.
- Lead communication and coordination of implementation timelines, expectations, and updates across clients and internal stakeholders.
- Drive adoption of new tools, processes, and system enhancements, supporting change management across onboarding activities.
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