Gaming Support Agent
New
Albania, Bosnia, Egypt, Greece, Hungary, Kosovo & TurkeyFull-TimeEntry
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- German (C1 minimum), English (B2 minimum)
- Required Skills
- TroubleshootingCustomer support
Requirements
- Advanced German (C1 minimum)
- Intermediate English (B2 minimum)
- In-depth gaming knowledge
- Own a PS4, PS5, Xbox One, Xbox One Series X, Nintendo Switch or a modern gaming PC/laptop
- Fast learner and effective troubleshooter
- Dedicated quiet workspace at home
- Minimum internet speed of 15 Mb/s download and upload
- Minimum 8 GB RAM
- Windows 11 or macOS 13.0 or newer
- Processor with CPU Mark of at least 9220
- GPU with G3D Rating of 4806
- Smartphone for 2FA (Android 10.0+ or iOS 16.0+)
Responsibilities
- Handle customer support issues for an assigned game studio
- Help players with account and technical issues
- Resolve purchase-related queries
- Resolve gameplay-related queries
- Work with a team of agents under a Team Lead and Operations Manager
- Participate in assisted training modules
- Stay on top of client projects, updates, and releases
View Full Description & ApplyYou'll be redirected to the employer's site
