Customer Support & Sales Agent (Fiber Arts Specialist)
New
Albania, Bosnia and Herzegovina, Croatia, Czech Republic, Estonia, Greece, Georgia, Kosovo, Latvia, Lithuania, Moldova, Montenegro, North Macedonia, Poland, Portugal, Romania, Slovakia, Malta, Slovenia, Serbia, Cyprus, Bulgaria, Hungary, Netherlands, the United Kingdom, and South Africa, 6:00 PM – 2:00 AM USA time zone; must be available for at least 5 hours during typical EET (UTC+2/UTC+3) working hoursContractMiddle
SalaryUp to 800 EUR per month
Apply NowOpens the employer's application page
Job Details
- Languages
- Fluent or near-native spoken English
- Required Skills
- Customer support
Requirements
- Fluent or near-native spoken English
- Hands-on experience with quilting, crochet, and knitting
- Proven background in phone-based customer support
- Experience with upselling
- Strong emotional intelligence and active listening skills
- Ability to build trust quickly
- Comfortable working independently
- Reliable computer and high-speed internet connection
Responsibilities
- Deliver friendly and solution-oriented support via phone, chat, and email
- Conduct structured phone interviews with potential customers to assess needs and recommend products
- Drive upsells by identifying value-aligned opportunities
- Resolve customer issues with calmness, care, and follow-through
- Record feedback and flag trends to help the team improve our services
- Maintain a professional tone that reflects our brand values across all communication channels
- Collaborate cross-functionally to ensure a smooth customer journey
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