Customer Support Specialist
New
RomaniaFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Problem SolvingInterpersonal skillsCustomer support
Requirements
- Strong proficiency in English, both written and spoken.
- Previous experience in customer support or a similar client-facing role is an advantage.
- Good computer literacy and ability to learn support tools.
- Strong problem-solving skills.
- Excellent interpersonal and communication skills.
- High attention to detail and ability to manage multiple requests.
- Must have a personal laptop (Windows with at least 16GB RAM or MacBook 2015 or newer).
- Must have a stable internet connection.
- Flexibility to work in shifts, including occasional night shifts.
Responsibilities
- Handle customer inquiries across chat, email, and phone, ensuring timely, clear, and professional responses aligned with service standards.
- Diagnose customer issues, analyze available information, and provide effective solutions or escalate when necessary.
- Maintain a strong focus on customer satisfaction by building trust, managing expectations, and ensuring proper follow-up until resolution.
- Communicate complex information in a simple and structured way, both verbally and in writing, to support customer understanding.
- Identify recurring issues and contribute insights to improve processes, workflows, and overall service quality.
- Collaborate with team members and other departments to ensure smooth handling of cases and consistent service delivery.
- Apply quality guidelines and procedures when processing customer requests, ensuring accuracy and compliance.
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