Support Associate
New
All work must be performed from Romania only, 24/7 shiftsPart-TimeEntry
SalaryAt least 2,560 RON per month
Apply NowOpens the employer's application page
Job Details
- Languages
- Romanian, English
- Required Skills
- MultitaskingCustomer support
Requirements
- Fluent in Romanian and English (C1 proficiency)
- Minimum high school diploma
- Excellent communication skills and patience
- Strong attention to detail and ability to focus
- Ability to multitask and handle multiple incoming interactions
- Quick thinking and organizational skills for complex tasks
- Capacity to work in rotating shifts, including weekends and holidays
- Comfortable with new apps and systems; adapts quickly to changes
- Strong and reliable internet connection
- Suitable remote working environment free from distractions
Responsibilities
- Handle customer, courier, and merchant inquiries through live chat, phone, and email support
- Resolve escalations, operational issues, and time-sensitive cases quickly and professionally
- Support multiple Wolt markets, countries, user types, and ticket flows
- Maintain a high-quality customer experience using empathy and clear communication
- Follow internal processes, company policies, playbooks, and operational guidelines
- Use multiple support tools, knowledge bases, and communication channels concurrently
- Stay updated with new processes, market changes, and training materials
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