Senior Product Operations Manager
New
Remote-first role within the United StatesFull-TimeSenior
Salary130,000 - 160,000 USD per year
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Job Details
- Experience
- 7+ years
- Required Skills
- JiraProduct OperationsRelease ManagementStakeholder managementProcess improvementData analyticsChange Management
Requirements
- 7+ years of experience in product operations, program management, product management, or related roles focused on driving organizational process excellence.
- Strong experience working with Jira as a system of record, including workflow design, governance, and operational reporting.
- Hands-on experience with Pendo or similar product analytics/product experience tools, including tagging and instrumentation support.
- Proven ability to design, implement, and scale processes across product or engineering organizations, with strong change management skills.
- Strong analytical mindset with the ability to interpret operational metrics and translate insights into actionable improvements.
- Excellent organizational skills with the ability to manage multiple priorities, timelines, and cross-functional initiatives simultaneously.
- Strong communication and stakeholder management skills with a track record of influencing without authority.
- Comfortable operating in both strategic and tactical contexts, balancing long-term process design with day-to-day execution.
Responsibilities
- Lead product operations and release management by owning and improving end-to-end release processes, ensuring alignment, risk management, and smooth delivery across multiple teams and product areas.
- Design, optimize, and govern product development workflows, including Jira standards, ticket hygiene, and cross-functional operational processes to improve scalability and consistency.
- Support product analytics operations, including Pendo administration, tagging accuracy, instrumentation quality, and ensuring reliable product usage data for downstream reporting.
- Drive operational insights by tracking and analyzing key delivery metrics such as cycle time, predictability, and process efficiency to enable continuous improvement.
- Partner with Product, Engineering, and Analytics teams to ensure release readiness, resolve data or instrumentation issues, and improve product adoption insights.
- Build and evolve scalable best practices, frameworks, and tooling that improve execution quality across the product organization.
- Influence cross-functional stakeholders and drive alignment on operational standards, processes, and priorities without direct managerial authority.
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