Director, Product Management
New
Fully remote flexibility within IndiaFull-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 10+ years
- Required Skills
- Product ManagementRESTful APIsStakeholder managementDistributed Systems
Requirements
- 10+ years of product management experience
- 4+ years in a leadership role managing platform or infrastructure product teams
- Proven experience building and scaling platform products such as APIs, developer tools, or cloud-native SaaS infrastructure
- Strong technical depth with the ability to engage in architectural discussions and evaluate trade-offs in distributed systems
- Experience working on multi-tenant SaaS platforms at scale
- Background in Contact Center (CCaaS) or Customer Engagement Platform (CEP) domains preferred
- Demonstrated success in hiring, leading, and mentoring high-performing Product Management teams
- Strong communication and stakeholder management skills across global, cross-functional teams
- Familiarity with AI-driven systems, Voice AI, or agentic frameworks is a strong advantage
- Bachelor’s degree or equivalent practical experience in a relevant field
Responsibilities
- Define and lead the product vision, roadmap, and execution strategy for platform services, APIs, and developer infrastructure powering a large-scale contact center ecosystem
- Drive the evolution of the product into modular, AI-native, and decomposable platform components aligned with long-term architecture strategy
- Own end-to-end product delivery, ensuring strong alignment between roadmap priorities, engineering execution, and business outcomes
- Lead, mentor, and develop a team of Product Managers, fostering a culture of technical excellence, ownership, and continuous improvement
- Champion world-class developer and customer experiences through improvements in APIs, SDKs, documentation, and tooling
- Collaborate closely with Engineering, Architecture, Design, and Go-To-Market teams to deliver scalable and resilient platform capabilities
- Act as a key leadership figure within the India site, contributing to organizational culture, talent development, and cross-team alignment
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