Community Intelligence & Engagement Manager
New
Remote-first flexibility across CanadaFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 3–5+ years
- Required Skills
- Data AnalysisCross-functional collaboration
Requirements
- 3–5+ years of experience in community management, social intelligence, ecosystem coordination, or related fields
- Strong familiarity with online communities across platforms like Reddit, Discord, LinkedIn, YouTube, and specialized forums
- Experience using community intelligence or social listening tools such as Common Room, Brandwatch, Sprinklr, Orbit, or similar platforms
- Strong analytical thinking with the ability to translate signals into actionable insights and recommendations
- Excellent written and verbal communication skills with strong cross-functional collaboration ability
- Highly organized, able to manage multiple parallel engagement streams and priorities
- Understanding of trust-building, advocacy development, and online community dynamics in technical audiences
- Comfort working with AI/LLM tools to enhance workflows and insight generation
Responsibilities
- Monitor cross-platform conversations to detect emerging themes, customer pain points, competitive signals, and reputational risks in real time
- Translate community signals into structured insights, reports, and actionable recommendations for internal stakeholders
- Act as a coordination hub for engagement workflows, ensuring the right internal experts and advocates respond to high-priority discussions
- Build and maintain “signal-to-action” systems that route conversations to SMEs, community leaders, or ambassadors efficiently
- Support advocacy and ambassador ecosystems by identifying influential contributors and fostering meaningful engagement
- Partner with product, marketing, and community teams to improve response strategies and strengthen community trust
- Develop frameworks to track engagement quality, sentiment, influence, and overall ecosystem health
- Use AI-assisted workflows to improve listening, prioritization, and engagement scalability
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