IT Support Coordinator
New
Remote-first work environment within the United StatesFull-TimeMiddle
Salary70,000 - 80,000 USD per year
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Job Details
- Experience
- 2–4 years
- Required Skills
- Google WorkspaceSlack
Requirements
- 2–4 years of experience in a Tier 1 IT helpdesk or IT support role.
- Associate degree or relevant IT certifications preferred.
- Strong hands-on experience supporting MacOS (MacBook) and Chromebook environments.
- Experience with SaaS and enterprise tools such as Okta, Google Workspace, Slack, Atlassian products, and MDM platforms (Jamf or Kandji).
- Familiarity with identity management (SSO), endpoint security, and device management systems.
- Strong troubleshooting skills with the ability to resolve technical issues efficiently and independently.
- Excellent communication skills, with the ability to explain technical concepts to non-technical users clearly and effectively.
- Strong understanding of IT security best practices and a security-first mindset.
- Experience working in regulated environments (e.g., healthcare, finance) and familiarity with frameworks such as HIPAA, SOC 2, or ISO 27001 is a plus.
- Strong organizational skills, attention to detail, and ability to manage multiple support requests simultaneously.
- Customer-service mindset with a proactive and solution-oriented approach.
Responsibilities
- Serve as the first point of contact for IT support, troubleshooting hardware, software, network, and access-related issues for end users.
- Manage onboarding and offboarding processes, including provisioning laptops, applications, SaaS tools, and secure user access configurations.
- Administer and support identity, device, and access management systems, ensuring compliance with internal security policies.
- Maintain endpoint security and device lifecycle operations, including MacBook and Chromebook provisioning, monitoring, and updates.
- Support IT security practices, including access control, compliance requirements, and response to security-related inquiries.
- Assist in managing SaaS platforms and enterprise tools such as Okta, Google Workspace, Slack, Atlassian, and MDM solutions (Jamf or Kandji).
- Document IT processes, update internal knowledge bases, and contribute to improving IT documentation and self-service resources.
- Participate in IT projects focused on improving system efficiency, security, and user experience.
- Support evaluation and implementation of new tools and systems to enhance operational effectiveness.
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