Customer Success Manager
New
C
Coalition, Inc.Cyber Insurance
Any location, GermanyFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English, German
- Experience
- 1+ year
- Required Skills
- Customer supportCustomer Success
Requirements
- 1+ year of experience in insurance customer support, customer service, customer success, broking, underwriting, or a similar client-facing role
- Prior experience working in the insurance sector is given priority
- Proven track record working with the German or broader European commercial insurance market
- Must be fluent in English and German
- Strong written and verbal communication skills
- Highly resourceful, organised, and comfortable working in a dynamic, scaling business
- Ability to manage competing priorities while maintaining a high standard of customer care
Responsibilities
- Respond to inbound questions and requests from prospective and current customers via live chat, email, and occasionally by phone
- Partner closely with Coalition’s sales, security, insurance, and claims teams
- Educate customers on Coalition’s products, including our online quoting platform and cybersecurity platform
- Act as a first point of contact for customers and help route, coordinate, and resolve issues efficiently
- Support business development and underwriting teams by helping deliver a high-quality customer experience
- Identify recurring customer pain points and help improve processes, workflows, and product experience
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