Care Consultant
New
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Magnolia Care Services IncHealthcare
Location: ID, USPart-TimeMiddle
Salary15 - 23 USD per hour
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Job Details
- Experience
- 2+ years of experience in customer service, client success, inside sales, care coordination, patient access, or operational support roles
- Required Skills
- Customer serviceCRMGoogle WorkspaceSlackEHR
Requirements
- 2+ years of experience in customer service, client success, inside sales, or care coordination.
- Experience with older adults, family caregivers, or healthcare organizations is preferred.
- Familiarity with dementia care or healthcare navigation is a plus.
- Experience in a startup or fast-growing environment is a plus.
- Strong communication skills with the ability to listen actively and explain complex information.
- Proficiency with CRM, EHR, Google Workspace, and Slack.
- Ability to work toward performance goals such as conversion and scheduling.
- Empathetic, caregiver-centered approach.
- Problem-solving and resourcefulness under pressure.
Responsibilities
- Serve as the first point of contact for prospective clients and referral partners.
- Respond to inquiries and guide families through Nolia’s services.
- Assess caregiver and patient needs to determine care pathways.
- Build trust and provide empathetic support during complex situations.
- Manage high-volume inbound and outbound outreach.
- Meet goals related to call activity, response times, and program enrollment.
- Track and manage opportunities within CRM.
- Collaborate across clinical and operational teams for seamless handoffs.
- Identify operational gaps and recommend process improvements.
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