- Provision, manage, and deprovision user accounts across systems (Google Workspace, SaaS tools, etc.)
- Handle day-to-day incoming IT support requests
- Identify manual, repetitive IT workflows and design automated solutions
- Build and maintain scripts, integrations, or workflows to streamline IT operations
- Improve onboarding/offboarding processes for speed, accuracy, and auditability
- Support SOC 2 controls, audits, and ongoing compliance processes
- Respond to customer IT/security questionnaires (including government entities)
- Identify opportunities to leverage AI tools to improve IT workflows and documentation
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