Supplier Readiness Professional
New
A
Avetta, LLCRisk Management SaaS
Those outside of commutable distance may be considered on a remote basis.Full-TimeMiddle
Salary16 USD per hour
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Job Details
- Experience
- 3-5 years
- Required Skills
- SalesforceComplianceRisk ManagementCustomer supportSaaS
Requirements
- 3-5 years of experience in supplier support, customer service, or compliance operations.
- Experience in a SaaS or risk management environment preferred.
- Expertise in customer support and document review workflows.
- Ability to manage multiple priorities independently.
- Strong communication skills.
- Experience mentoring or training peers is a plus.
- Reliable and predictive attendance.
- Must attend 100% of the 8 weeks of training.
Responsibilities
- Serve as a subject matter expert across Avetta platforms including but not limited to Connect and Salesforce.
- Manage and resolve advanced supplier inquiries related to billing, compliance, audit, and onboarding.
- Collaborate with internal teams to streamline processes and resolve cross-functional issues.
- Maintain up-to-date knowledge of platform changes, service offerings, and compliance requirements.
- Support onboarding and training of new RTW reps.
- Participate in special projects, including process improvement initiatives.
- Collaborate with third parties to collect and verify supplier compliance data.
- Track and meet performance metrics including CSAT scores and service levels.
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