Staff Technical Program Manager, AI
New
C
CriblTelemetry Infrastructure
Remote - United States, Work happens across many time-zonesFull-TimeStaff
Salary115,000 - 179,000 USD per year
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Job Details
- Experience
- 5+ years of leadership experience on software teams as a Technical Program Manager or Development Manager
- Required Skills
- AWSCloud ComputingJenkinsMachine LearningCross-functional Team LeadershipAzureGitHub
Requirements
- 5+ years of leadership experience on software teams as a Technical Program Manager or Development Manager
- Machine learning experience, ideally in applied settings where models or AI systems were shipped, integrated, evaluated, or operated in production
- Working knowledge of Agentic AI (e.g., machine learning, model lifecycle, data pipelines)
- Experience designing workflows where AI accelerates execution (coding, triage, diagnostics) without compromising system quality or increasing on-call burden.
- Fluency in providing deep technical, product, and user context to AI systems to achieve high-quality output.
- Experience delivering complex projects or solutions that span different groups within an organization
- Excellent verbal and written skills coupled with an ability to present to all levels in an organization
- Skilled at influencing stakeholders and leadership to develop systems, solutions, and products
- Adaptability and willingness to learn new skills, technologies, and frameworks
- Experience with common software development tools (e.g. GitHub, bitbucket, Jenkins) and public cloud technology (e.g. AWS, Azure etc)
Responsibilities
- Collaborate on the engineering organization's pivot to an agent-first Software Development Life Cycle (SDLC) across requirements, design, implementation, testing, and deployment.
- Manage cross-system integration and interoperability of the org-wide AI workflow, ensuring agents across Core Platform, SRE, and Support communicate effectively.
- Partner with AI Engineering to ensure operational readiness for AI-owned capabilities and systems, including defining clear escalation paths, incident handling procedures and Go-to-Market readiness.
- Provide leadership for development initiatives and lead the end to end delivery of the most complex initiatives across multiple teams, ensuring successful outcomes.
- Be a change advocate responsible for initiating and leading multiple organizations through pivots needed to address shifts in business trends and priorities.
- Drive Technical Program Management best practices and develop best of class software development processes.
- Use deep technical skills and domain knowledge to influence the strategic direction of teams and the department.
- Define and track improvement to metrics for quality and performance across complex projects involving many teams.
- Develop methods for ongoing communication of planning, program status, issues, and risks to stakeholders.
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