Founding Client Success Manager
New
100% Remote (LATAM only), Aligned with ESTFull-TimeManager
Salary not disclosed
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Job Details
- Languages
- Advanced English (C1+)
- Experience
- 3–5 years
- Required Skills
- Account Management
Requirements
- 3–5 years of experience in client-facing roles within a startup, digital marketing, or consulting environment.
- Proven experience managing client relationships and providing strategic business guidance.
- Strong communication skills with the ability to explain pricing analysis, business metrics, and analytical concepts clearly to clients.
- Demonstrated ownership mindset with the ability to build processes and workflows from scratch.
- Ability to manage multiple clients and priorities simultaneously in a fast-paced startup environment.
- Analytical understanding of business metrics, pricing strategy, margins, and KPI impact analysis.
- Entrepreneurial drive and comfort operating in an early-stage environment.
Responsibilities
- Build and maintain strong relationships with pest control business owners while providing ongoing strategic guidance and support.
- Conduct regular client conversations to understand business needs, explain pricing analysis, and communicate business metrics clearly and effectively.
- Monitor client performance, troubleshoot issues, and provide recommendations to improve business outcomes and client satisfaction.
- Design and implement the foundational client success infrastructure, including playbooks, onboarding workflows, and service delivery processes, establishing the standards the team will scale from.
- Collaborate directly with founders and internal teams to translate client feedback into product and process improvements.
- Identify opportunities to expand existing client relationships through additional services and business growth initiatives.
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