Client Success Executive
BrazilFull-TimeMiddle
Salary68,400 - 80,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Languages
- English fluency required; Portuguese and/or Spanish strongly preferred.
- Experience
- 3+ years
- Required Skills
- Problem SolvingNegotiationAccount ManagementStakeholder managementCRM
Requirements
- Minimum 3+ years of experience in Client Success, Account Management, Customer Experience, or a similar client-facing role.
- Proven experience managing complex client relationships and handling challenging conversations professionally.
- Strong track record of improving client outcomes and driving retention or satisfaction improvements.
- Excellent communication, negotiation, and stakeholder management skills.
- High emotional intelligence, empathy, and strong problem-solving abilities.
- Commercial awareness with the ability to balance client needs and business priorities.
- Experience working cross-functionally across multiple teams and departments.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Experience using CRM systems, reporting tools, or customer success platforms.
- English fluency required; Portuguese and/or Spanish strongly preferred.
Responsibilities
- Build and maintain strong, trust-based relationships with clients across the Americas region.
- Proactively identify at-risk clients and take early action to address concerns and prevent escalation.
- Lead client retention and service recovery efforts, ensuring issues are resolved effectively and professionally.
- Collaborate with internal teams including Sales, Operations, Finance, and Leadership to resolve client challenges and improve outcomes.
- Analyze client feedback, sentiment, and trends to identify opportunities for service and experience improvements.
- Advocate for client needs while balancing organizational goals and operational constraints.
- Support initiatives aimed at improving customer satisfaction, retention, and long-term loyalty.
- Identify opportunities for renewals, expansion, and cross-sell, working closely with Sales teams when appropriate.
- Maintain accurate documentation, reporting, and records of client interactions and key outcomes.
- Contribute ideas and insights to improve processes and strengthen the overall client experience.
View Full Description & ApplyYou'll be redirected to the employer's site
