Salesforce Communications Cloud Order Management Architect
New
Source API remote eligibility restrictions: Australia, ANZContractSenior
Salary not disclosed
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Job Details
- Required Skills
- DevOps
Requirements
- Specific and demonstrable Salesforce Communications Cloud Order Management architecture experience
- Deep understanding of order decomposition, orchestration, and fulfilment patterns
- Proven experience designing fallout handling, jeopardy management, and order lifecycle state management
- Strong OmniStudio skills at an architecture and oversight level
- Experience integrating Communications Cloud OM with external BSS/OSS systems
- Experience with Telco order management concepts
- Experience with REST/SOAP integration, middleware, and event-driven patterns
- Knowledge of data architecture and large data volume considerations
Responsibilities
- Own the end-to-end order management architecture on the Communications Cloud platform
- Design order capture, decomposition, and orchestration flows across complex telco product scenarios
- Define the order fulfilment framework including fallout handling, jeopardy management, and order tracking
- Architect the integration between order management and upstream CPQ and downstream BSS/OSS systems
- Lead the design of OmniStudio components supporting order flows
- Provide architectural governance across the OM workstream
- Lead architecture workshops and design sessions with business and technical stakeholders
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