Call Center Representative – Roadside Assistance
New
United StatesFull-TimeEntry
Salary18.85 - 20.74 USD per hour
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Job Details
- Languages
- English, Spanish
- Required Skills
- Customer service
Requirements
- Prior customer service experience.
- Call Center experience is preferred.
- Bilingual skills, especially in Spanish, are a plus.
- Ability to provide excellent customer service and thrive in a high-volume call environment.
- Excellent communication skills, both verbal and written.
- Empathy and a strong desire to help those in distress.
- Advanced computer and multi-tasking skills with the ability to talk and type at the same time and navigate multiple systems and screens.
- Comprehensive understanding of maps, GPS systems, and traffic safety rules.
- Proficiency in Microsoft Teams and Outlook.
- High School diploma, GED or equivalent.
Responsibilities
- Field incoming calls from members requiring emergency roadside assistance including services such as towing, locksmith, fuel, battery, and minor mechanical issues.
- Understand the nature of the member’s distress, ensuring their immediate safety, and document the details promptly and accurately.
- Maintain a compassionate and composed demeanor, especially during high-intensity calls.
- Relay critical information to the internal and external teams to expedite the dispatching process.
- Work collaboratively with the team to ensure the smooth operation of our Emergency Roadside Service.
- Succeed in a structured environment where performance goals are set and measured, driving member satisfaction.
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