Care Center Representative
New
To be eligible for this role you must live in the following states: Alabama, Arkansas, Florida, Georgia, Indiana, Idaho, Iowa, Kansas, Kentucky, Louisiana, Michigan, Minnesota Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, WyomingFull-TimeEntry
SalaryAt least 17 USD per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- Spanish-English bilingual
- Experience
- 0–1 year
- Required Skills
- Customer serviceMicrosoft OfficeCRM
Requirements
- High School Diploma or GED
- Spanish-English bilingual fluency
- Customer service experience (0-1 year)
- Typing speed of at least 35 WPM
- Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
- Familiarity with CRM systems
- Ability to multitask and navigate multiple systems
- Minimum internet speeds of 25Mbps download and 5Mbps upload
- Willingness to work weekends, overtime, and flexible hours
Responsibilities
- Answer incoming emergency and non-emergency calls
- Determine priorities and dispatch responses
- Provide compassionate customer support
- Monitor medical alerts and alarms
- Record call details and dispatches into a database
- Communicate with empathy and respect
- Verify and update customer information
- Troubleshoot alarm systems
- Recommend preventative healthcare services
- Talk and type simultaneously across multiple screens
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