Churn Specialist
New
Currently, we are hiring in Albania, Bosnia and Herzegovina, Croatia, Czech Republic, Estonia, Greece, Georgia, Kosovo, Latvia, Lithuania, Moldova, Montenegro, North Macedonia, Poland, Portugal, Romania, Slovakia, Malta, Slovenia, Serbia, Cyprus, Bulgaria, Hungary, Netherlands, the United Kingdom, and South Africa., 5 hours during typical EET working hours (UTC+2/UTC+3)Full-TimeMiddle
Salary2,500 - 2,800 EUR per month
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Job Details
- Required Skills
- Data AnalysisA/B testing
Requirements
- Proven experience diagnosing and addressing root causes of churn
- Proficiency in customer data analysis including cohorts, funnels, and A/B test results
- Hands-on experience with customer journey mapping and onboarding optimization
- Experience building automations for triggered flows or lifecycle sequences
- Ability to synthesize data into clear insights for senior stakeholders
- Experience working across multiple products or brands
- Advanced use of AI tools for workflow automation and research
Responsibilities
- Analyse churn patterns across multiple brands
- Research competitors and benchmark retention
- Audit the full customer lifecycle and identify drop-off moments
- Develop and test retention initiatives including CRO, win-back campaigns, and lifecycle flows
- Build and maintain automations to support retention at scale
- Use AI tools to accelerate research and iterate on strategies
- Track the impact of every initiative and report results
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